This Week's Driving - May 22nd, 2000 - Log 24

How people in large companies try to bully the concept of a free and fair media in India is best set out by this exchange, transcribed as this time's edit'slog, faithfully and word perfect. Don't forget the "For Bharat Petroleum Corporation Ltd." at the end of the first message. In case you were wondering, this was and is about fuel quality in India as supplied by Government owned and controlled outlets.

What happened to the court case? Bharat Petroleum, are you listening? You threatened us with legal action, what happened?

All those who think fuel quality in India is just dandy, write in. All those who think otherwise, write in, too . . .

But do not try to stifle the mouth of the honest media. At the end of the day, that is all you will have.

This time's edit'slog has had a long interval between this and the last one because we have to earn our bread by making and exporting software. This correspondence, reproduced "in toto", is a lazy method, no doubt, but brings to the fore the problems faced by those of us in the media trying hard to write the truth as we see it . . . so . . .

----- Original Message -----
From: antu joseph <antuj@md4.vsnl.net.in>
To: Veeresh Malik <veeresh@vsnl.com>
Cc: <monikahalan@vsnl.com>
Sent: 09 May 2000 21:17
Subject: Re: QUALITY & QUANTITY at BHARAT PETROLEUM RETAIL OUTLETS

Mr.Veeresh,

My precious time can not be wasted for people like you. I will definitely come back to you when I am free. Don't think that I am shaken with your action of putting the correspondence in your site. If you have fallen
short of points to defend yourself, please go ahead with whatever you have proposed. I will be degrading myself if I write to people who are unwilling to accept their lack of knoledge.

By the by, who is this lady Ms.Monika. Another big mouth with a lot of half baked knowledge? What do you want to prove by sending her few words to me?
To show that you have enough support? Please go ahead and get some more support.

Why don't you comment on points you left in between like the special petrol used by HIGH & MIGHTY and things like that. Try to learn a little more on the issue. Good luck to you.

At an appropriate time I want to write to OUTLOOK & INTELLIGENT INVESTOR about some of their mentally corrupt columnists with half knowledge, yet do not want to accept & refine their knowledge, with all the correspondences I had with them.

Ms.Monika also seems to be having a lot of bad things to tell about some PSUs. I am dealing with some of the well known private companies like L&T, Bajaj, Chrompton Greaves, Avery, Schluberger, Tatsuno, Tata Tea etc. I will come back to you about my experience with these privtate companies when I am free. In your own words, there are good and bad things in every organisation. Remember that.

We will continue our debate later.

Bye
Antu Joseph

----- Original Message -----
From: Monika Halan <monikahalan@vsnl.com>
To: Veeresh Malik <veeresh@vsnl.com>
Sent: 08 May 2000 10:29
Subject: Re: QUALITY & QUANTITY at BHARAT PETROLEUM RETAIL OUTLETS

Bravo! More power to you to fight the PSU sloth.
Monika.

-----Original Message-----
From: Veeresh Malik <veeresh@vsnl.com>
To: antu joseph <antuj@md4.vsnl.net.in>; veeresh@cybersteering.com
<veeresh@cybersteering.com>
Cc: neeliyath <neeliyathb@bharatpetroleum.com>; anand
<anandv@bharatpetroleum.com>; ajithr@md4.vsnl.net.in
<ajithr@md4.vsnl.net.in>; antu joseph <antuj@bharatpetroleum.com>;
info@cybersteering.com <info@cybersteering.com>; vikas@cseindia.org
<vikas@cseindia.org>; monika Halan <monikahalan@vsnl.com>; Anil
Pajwani <anilpanj@goa1.net.in>
Date: Sunday, May 07, 2000 9:30 AM
Subject: Re: QUALITY & QUANTITY at BHARAT PETROLEUM RETAIL OUTLETS



Dear Shri Antu,

1) I have no objection to legal proceedings in this matter if that is what you wish for. I can understand your loyalty to your company under all circumstances but I cannot agree with your views. That is my prerogative. I also believe that there is good and bad in all people. Let us concentrate on the good for now, though once again I say, I welcome legal proceedings in this matter, please go ahead.

2) I stand by all that I have said in this and previous message sets, and I say once again: fuel quality in India as sold by the oil companies is totally suspect and a fraud on the Indian public. Maybe, like cricket, the oil companies can keep denying it till finally something like this happens and then they may have to say, "oh, let us put it to CBI."

3) cybersteering has an edit policy which specifically debars us ourselves from taking PAID ads from automobile manufacturers and thus, by default, their vendors. We do, however, carry free ads on certain grounds, like a series we are about to do for vehicles for disabled people by 3 manufacturers. Would you ever be able to persuade BPCL to do so? So that is my challenge to you:- let us see if you can get your company to carry free ads for educating people on the facilities available for disabled people on our roads.

4) Maruti's general service circular regarding fuel quality and additives to all customers is available at all dealer and service points (MAD & MASS). So is one from General Motors. Tata have already announced that in view of fuel conditions their vehicles have been specially re-configured to run on adulterated fuel. We shall gladly give you copies of these circulars, along with others. You will soon see them up on the Internet, and you can download them from there. Incidentally, these additives are now sold by your outlets, too, ever wonder why? Is it because your fuel quality is so good?

5) On your personal allegations I have nothing to say except that it seems to me you are basking in the backing of a large state-run monolith. For that, the best judges are the legal system as well as the people of our country. Good luck to you with both of them. I know of nobody else other than very few oil company employees who would support the issue of fuel quality like you do. That itself is enough and I will back it up with enough data that you have sought. You first tell me whether your companies are willing to open up to the people of this country with transparency on dealings? You also tell me why is it that the Supreme Court of India has to intervene to force the oil companies to improve fuel quality? Check with your company lawyers first about M.C. Mehta versus Govt. of India, last hearing in the Supreme Court was on
Friday 5th of May in Delhi, in which your company is also a respondent on the issue of fuel quality and be advised that legal action threatened by you will be submitted by me to the said Honourable Supreme Court in the said case as an example of threat from a large company leading to contempt of court, if required. I am meanwhile putting this complete correspondence set up at cybersteering.com as well as forwarding the same to the Additional Solicitor General of India for their records.

You people think that you can hide behind the soiled skirts of your large companies and threaten those of us who raise a voice against your malpractices? Those days are over, Sir, we are now residents of a proud and free country known as India, which the last colonial outposts, oil companies born out of colonial remnants of the past, find it difficult to accept. You had better look around you and see the effects of bad fuel before threatening those who do point this out.

Sincerely,
Veeresh Malik

----- Original Message -----
From: antu joseph <antuj@md4.vsnl.net.in>
To: <veeresh@cybersteering.com>; <veeresh@vsnl.com>
Cc: <neeliyathb@bharatpetroleum.com>; <anandv@bharatpetroleum.com>;
<ajithr@md4.vsnl.net.in>; <antuj@bharatpetroleum.com>;
<info@cybersteering.com>
Sent: 06 May 2000 22:36
Subject: Fw: QUALITY & QUANTITY at BHARAT PETROLEUM RETAIL OUTLETS

Mr Veeresh,

I have glanced through your so called motoring site and found that you are soliciting paid advertisements from prospective advertisers. This is totally contradictory to what you have written in your mail. One has to be true to self, Mr.Veeresh.

Your impression about `motoring journalists' as mentioned by you in your mail reflects a personality with a corrupt mind ( ``except me all are scoundrels'' attitude). An open minded person will not find fault with everybody around them. Mentally corrupt elements use exceptions for generalisation.

Regarding customer complaints, you have again exposed your true personality by blaming, this time, Railways for their inefficiency in handling customer complants. In my experience, Railways is one organisation which takes a lot of pain in handling customer complaints inspite of its large size. The food
served in by Railways s one of the best for the amount you pay. I do not expect Railways to provide five star food for normal rates.

Regarding UNTIL PROVEN INNOCENT, I think you are in an utopian world with your own set of rules created from your imagination and talking whatever comes in your mouth. If you have to punish some petroleum dealers who are indulging in malpractices, you have to single them out instead of blaming the entire community. The accusations you have levelled against the entire community will give them a platform to gang up and defend. Was that your intention?

It seems you are dreaming about privatisation to have a petroleum market heaven in India. If you think that privatisation is threat to state owned oil companies, you are sadly mistaken. We, at BPCL, take it as an opportunity and not a threat. Unlike banks and insurance companies we have not even spoken against involving private parties in oil marketing in the country. I hope you understand.

Regarding the experts from IIP and IOC R&D, I would like to listen to them if they can go on record indicating their OPEN MIND. If they can not go on record on what they have claimed to have told you, I consider those conversations to be totally private chatters between them and you and am not interested in such things. Also, we have been discussing on market conditions and you quote the experts from the research centres. I do not think they are the authority to comment about oil marketing and malpractices in the country.

Regarding the BPCL outlet near PMO at NewDelhi, I can vouch that the outlet is not selling any fuel exclusively for the HIGH & MIGHTY. Are you confused with 93 ON or low sulphur MS to be of special fuel for the so called high & mighty? You have mentioned....leave it at that...
What has happened to you?
Are you not interested to know what you do not know.

Regarding your allegation about daylight loot by oil companies, without data, we are in the process of consulting with our lawyers about the baseless attempt to tarnish the image of the state owned enterprises. Your mention about ``pickpockets" included.

You have climed to have worked on ships and had been a shipbroker and indulged in nefarious activities like misrepresenting the quality of fuel imported. Is it that you have been associated with these kind of activities in the past and now wants to point finger at everyone. Remember, when you point finger at somebody, there are four fingers pointing at you.

About the dealers from your family who are petroleum dealers in Bihar and Himachalpradesh, kindly give the details of them so that we can advise the respective controlling offices to be on high alert, since you have indicated about their malpractices. It appears as if your entire family is submerged in unlawful activities in petroleum trade.

Regarding MARUTI cautioning customers about using good quality fuel, you seem to have given a new meaning. A few customers tend to use petrol mixed with a little quantity of kerosene for better economy. There are autorickahaws filling diesel and petrol mixed together. We have tried to educate these customers about the trouble. Now they carry diesel in cans and put it in the fuel tank after filling petrol. It has been recently found out that so many truck owners are using imported high density keroscene to replae diesel. Do you know all these things? Maruti advising customers to use additives due to bad quality of fuel is a news to me even though I am a Maruti customer for the last so many years. If you have a copy of the circular from Maruti, please send a copy to me for my personal enrichment of knowledge.

Mr.Veeresh, I suggest you display a little more maturity, an open mind and willingness to accept constuctive criticism. You may go through my first letter again and see how polite it was. We, BPCL,
offered ourselves for inspection. More than that what we can offer? It seems you are not interested in testing your semi baked understanding about things. Instead you insulted me calling a ``pick pocket''.
Some people when approached in a soft way, they present themselves to be RASCALS of the first order.
They mistake politeness as a weakness and try to crush everybody out of fear that their so called
authority is questioned.

With Regards
Antu Joseph, Ernakulam.


----- Original Message -----
From: antu joseph <antuj@bharatpetroleum.com>
To: Veeresh Malik <veeresh@vsnl.com>
Cc: neeliyath <neeliyathb@bharatpetroleum.com>; <antuj@vsnl.com>;
anand <anandv@bharatpetroleum.com>
Sent: Saturday, April 29, 2000 11:05 AM
Subject: RE: QUALITY & QUANTITY at BHARAT PETROLEUM RETAIL OUTLETS

The circulation of Intelligent investor was wrongly typed as 1000 instead of 10000.

I glanced through your mail. As I am very busy now, we will continue our discussion later. I will be away at Chennai for 5 days from 01-05-00. Before going out of station, I have a lot of personal works to complete.

Regarding `owning petrol bunks' , kindly check up whether it is OWNERSHIP or DEALERSHIP.

I will come back to you further.

With Regards,
Antu Joseph

-----Original Message-----
From: Veeresh Malik [mailto:veeresh@vsnl.com]
Sent: Saturday, April 29, 2000 8:49 AM
To: antu joseph
Cc: neeliyath; ajithr@md4.vsnl.net.in; antu joseph;
Busfederation; info@cybersteering.com
Subject: Re: QUALITY & QUANTITY at BHARAT PETROLEUM
RETAIL OUTLETS

Dear Antu Sahib,

First of all, without agreeing to what you say, I wish to state that I sincerely appreciate your taking up on behalf of your own beliefs, that is the mark of a straight human being who believes in himself.
So do I, and now let us look at this issue objectively.

Also, the Intelligent Investor has much more than 1000 circulation. I have already received about 600 responses to this article alone .. .. .. yours is the only one supporting the industry.

1) Thank you for your response, I agree with your sentiments about most "motoring journalists", I think I have higher disdain than you for most of them and their unethical practices. Luckily I do not have to earn my living that way.Please rest assured that I am not looking for income or popularity by writing on motoring; if I had to, I would write only good things like most other paid sycophants masquerading as media that you seem to be confused about. I run a motoring site known as http://www.cybersteering.com, please look at the simple editorial policies (no gender bias, no religion and no paid ads from auto industry) . . . this motoring site is an extension by way of hobby for our software export business from Pune . . . and I would invite you to open debate as well as stated position there. I assure you we carry all views, as a reader you are also my consumer, right?

2) For the rest of your comments, please read an extract from an email received by me on the same subject:- ""One: If customers don't write complaints to you it only means two things: you are too good(!!!) or they have given up on you and don't intend to waste their time and effort.

Two: The state of affairs of the whole issue is such that it won't work by applying the law of natural justice (innocent untill proven guilty), your friend should reverse the challenge on himself : guilty untill proven innocent.

Three: You must have read this: God give me Serenity to accept the things that I cannot change,
Courage to change the things that I can AND Wisdom to differentiate between the two. Have you
read the rejoinder : AND patience to wait for Privatisation!!!""

3) The high and mighty use special petrol in simple cars like Ambassadors . . . and there is a BP outlet within a hundred metres of the PMO. Please, I know about this subject, leave it at that.

4) As far as assistance on knowledge about fuels and lubricants is concerned, some of the best minds from the oil industry and other user industries, including those from IOC's r&d centre in Faridabad as well as IIP are already providing me with valuable data. In addition, there are other experts too. Unlike you, however, they have their eyes open to the ground realities and are willing to accept that there is cause for concern.

Which are, very simply, that the oil companies in India and therefore those who work therein, are very much a part of this undisguised and daylight loot. Please also be informed that enough evidence is
supplied to "the authorities", and there are enough court cases pending even in the Supreme Court on fuel quality which your industry tries to wiggle out of by a variety of methods. Next time a friend's child suffers due to any disease like asthma or other fuel bad quality caused ailment, look at yourself in the mirror and try to defend your position to yourself.

Please, Mr. Antu, I have worked on tankers and have qualifications for all grades of fuels including gas, and I am sure you have some respect for those of us who worked on floating bombs called gas carriers,
after spending a lifetime on liquid petroelum product and crude carriers? I have been a shipbroker at Transchart, and you probably have some respect for those who know how to fiddle the oil markets worldwide, accepting Shuaiba old refinery high sulphur output clean as ex-Rotterdam low sulphur clean
by smart moves on charter parties? My family owns petrol bunks in places as far apart as Bihar and Himachal Pradesh, and friends all over the country, so you will have some respect when I tell you how fiddles are done at CODO/COCO or otherwise? Maybe you will help me balance naphtha feedstock
import figures with consumption figures on a regional or national basis? Or you will talk about why manufacturers like Maruti who make "people's car" have to put out circulars to dealers and customers warning them about bad fuel quality and thus recommending additives? I am sure bus operators have a
lot to say about fuel quality affecing them, too, so am marking my "commercial vehicle guru" from TN in copy . . . he has a lot to say about fuel quality, too.

Antu sahib, let us carry this debate further, right now I have to take my child to the doctor. His asthma is terrible today. So is mine,

regards/veeresh malik


----- Original Message -----
From: antu joseph <antuj@md4.vsnl.net.in>
To: <veeresh@vsnl.com>
Cc: <veeresh@cybersteering.com>;
<neeliyathb@bharatpetroleum.com>;
<ajithr@md4.vsnl.net.in>; <antuj@bharatpetroleum.com>
Sent: 29 April 2000 00:13
Subject: Fw: QUALITY & QUANTITY at BHARAT PETROLEUM RETAIL
OUTLETS


I read your reply and feel extremely sorry for you.

Before joining Bharat Petroleum, during my Engineering College days, I too had the same feeling as you have today. After getting an oppurtunity to work in Oil Industry I started realising that my understanding
about oil industry was formed in my mind based on the articles written by some immeturish, uninformed, publicity seeking, unscrupulous elements during those times. (Half doctor kills the patient, you know). Those so called self styled authoritarions were writting based on the half baked stray informations
they gathered from their imaginations and many people get carried away without knowing the writter's antecedents. I have heard about the so called self styled automobile enthuciasts talking in big mouth about subjects in which they dont have sufficient knowledge. Anyway, they were popularising themselves to make a living. I feel pity for those hapless writters.

Now, coming back to our topic, I am happy that you have admitted to having seen the fuel checked in some of the vessels you have worked and accepting the quality before bunkering. I am sure the things are
not as bad as it is made out to be. Definitely, the entire system is not that corrupt as it is made out to be. I understand that there are definitely some pockets for improvement. It is extremely nice to note that you are planning to request some of your friends to check the quality & quantity in our outlets in Ernakulam.

From your reply, I am not very clear as to your intentions are whether to poularise yourself or to try your part to improve the oil distribution system in the country. If your intention is the former, my feeling will be
the same what I have written in the first para and if it is the latter I appreciate your concern about a noble cause.

You have written about special fuel being imported in the country for the use of the high & mighty. For any engine for which the stipulated declared grade of fuel if available in the country, there is no import to
substitute such fuel. I suggest you may please be informed about this.

You claim to hold a lot of evidences about various malpractices in retail outlets (refer the article under reference). As a responsible citizen, I suggest you should file a public interest litigation against the the
dealer as well as the oil company. Afer all the oil PSUs in the country are owned by the Indian voters; isn't it?

You seem to have established the fact that the fuel customers in India are being cheated on all occassions. Can you elaborate further? There can be instances involving certain crooks in our society. As an automobile enthuciast, what have you done to improve system other than blaming everyone. Why donn't you send the evidences you claim to own to the authorities. (Have you already formed a negative openion about the authorities? Or is it that ``except me all are scoundrels'' attitude?)

Let me make it very clear that I can not represent oil industry or OCC as I am not authorised to do so. You talk bad about the imports, refining, tank farm operations, loading, unloading and what not. Let me tell you one thing. Things are not as bad as you think. As per the standard test procedure, the petroleum products are checked and tested at each stage and quality is ensured. Please be aware that the fuel marketed in the country can be used in all the automobiles manufactured in the country. If you demand the quality you get in US to be made available in India, I do not know whether the country can afford such a thing due to its financial condition.

Anyway, Intelligent investor is a fortnightly which has less than 1000 copies circulation, and before corrupting the minds of the growing number of readers, I suggest you take a bit of pain to learn things.
Otherwise your half baked informations will misguide you and the editor of the fortnightly will get to know about his mistake later.

For any assistance in aquiring knowlede about various fuels, lubricants etc marketed in the country, I can definitely help you upon request from you.

Wishing you all the best,
Antu Joseph


-----Original Message-----
From: Veeresh Malik [mailto:veeresh@vsnl.com]
<mailto:[mailto:veeresh@vsnl.com]>
Sent: Friday, April 28, 2000 9:53 AM
To: antu joseph; veeresh@cybersteering.com
<mailto:veeresh@cybersteering.com>
Cc: neeliyath; anand; ramachandran k
Subject: Re: QUALITY & QUANTITY at BHARAT PETROLEUM
RETAIL OUTLETS


Thank you for reading the Intelligent Investor,

1) I do not think anybody from the oil industry themselves should comment on themselves on the state of automobile fuel in India. It is like a pickpocket trying to be judge, jury, police as well as opinion maker.
2) That the fuel customer in India is being cheated is an established fact. Whether oil company employees are hand in glove or not is beyond the point. If you knowlingly let a murderer and rapist
sleep in your bed then you are liable and responsible for everything that happens to both you
and your spouse.
3) If hoardings fixed matters . . .
4) Railways gets very few complaints about food served. Does that make you understand that their food is without any fault?
5) I am not in this for any "prize", please don't demean yourself and me.
6) I appreciate your personal initiative in this, however, and shall ask some of my friends in Cochin / Ernakulum to do surprise checks both on quantity and quality. Most of them are like me ex-Merchant Navy and we know a few things about fuel quality; we also have facilities to test fuel on board most ships.

Please do look within and tell me: are you so sure that fuel quality in India is only damaged at the retail outlet, which you seem to be concerned about? Let me throw a challenge at you, then: will you let any
independent media from India be part of a thorough investigation on fuel imports as well as refinery processes? Will you open up refineries, tank farms, pipelines and research institutes for transparent
dealings? OK, technically maybe you cannot let people even media in, so will your OCC and oil companies open records to the public? Can you speak for the industry or are you only talking about your particular area of responsibility? When the fuel used in the vehicles and aircraft of the high and
mighty of our country has to be specially imported, and is different from that which is used by the rest of us, then we need to get worried. As should you, are you not a consumer, also? The same fuel is
going into the tank of your vehicle, too.

warm regards/Veeresh Malik
New Delhi
http://www.cybersteering.com
<http://www.cybersteering.com>


----- Original Message -----
From: antu joseph <antuj@bharatpetroleum.com
<mailto:antuj@bharatpetroleum.com>
To: <veeresh@cybersteering.com> <mailto:veeresh@cybersteering.com>
Cc: neeliyath <neeliyathb@bharatpetroleum.com <mailto:neeliyathb@bharatpetroleum.com>;
anand <anandv@bharatpetroleum.com <mailto:anandv@bharatpetroleum.com>;
ramachandran k <ramachandrank@bharatpetroleum.com> <mailto:ramachandrank@bharatpetroleum.com>
Sent: 26 April 2000 14:30
Subject: QUALITY & QUANTITY at BHARAT PETROLEUM RETAIL OUTLETS


This has reference to your article in INTELLIGENT INVESTOR issue dated May 03, 2000.

We appreciate the concern you have shown in enlightening the readers of their right as far as the QUALITY & QUANTITY are concerned. Though the issues raised are quite important, the manner in which it has been projected looks as if all the oil company officials are in hand in glove with the petroleum dealers to cheat the customers. In fact, we at BPCL take a lot of interest in ensuring right quality & quantity at retail outlets.

We have put up boards at many of our outlets to make the customers aware of our initiative in this regard. More over, we have put up huge hoarding at certain outlets so that no customer misses this
message. A sample is attached.

<<Ph1.bmp>>

Additionally, the suggestion / Complaint book kept at the outlet can be utilized for the benefit of the customers. This book, as available in Kerala outlets, contains three copies and the original can be
posted directly to our office.(The address is printed on each leaf).

In fact we are actually delighted when we get a suggestion / complaint in our office. But the number of complaints received is hardly anything despite our efforts to invite the customers to check quality &
quantity. May be we will have to be more aggressive on this.

If you have any complaint about any of the Bharat Petroleum outlets, please let us know so that that we can discipline our dealer networks. If you are unable to get the details as to which office the outlet is
attached, you can send the complaint to me and I will forward the mail to the right office and inform you of the action taken. As far as possible, please give maximum details about the complaint. Also, please indicate the outlet name, location, district, state etc.

Now, I want to throw a challenge to you. We are handling 170 outlets from our office at Ernakulam, one of the three BPCL (RETAIL) offices in Kerala. If you or any of your representative can give information about short delivery / adulteration in our operational area, we will take you alongwith us to the outlet and explain to you how we check the Quality & Quantity at outlets. If anything abnormal is detected, we will give you a special prize for enabling us to correct our system. You need not tell us in advance
about which outlet you want to check. Our contact details are as below.

Balakrishnan Neeliyath, Territory Manager(Retail), Ernakulam.
0484-394328(Office), 305073(Res);
neeliyathb@bharatpetroleum.com <mailto:neeliyathb@bharatpetroleum.com> (office),
neliyath@vsnl.com <mailto:neliyath@vsnl.com> (Res)

K.Ramachandran, Dy.Manager (Sales), Ernakulam.
0484-394481(Office), 316123(Res);
ramachandrank@bharatpetroleum.com <mailto:ramachandrank@bharatpetroleum.com> (Office)

Antu Joseph, Sr.Engineering Officer, Ernakualm.
0484-396126(office), 335615(Res);
antuj@bharatpetroleum.com <mailto:antuj@bharatpetroleum.com> (office),
antuj@vsnl.com <mailto:antuj@vsnl.com> (Res)

We sincerely solicit cooperation from people like you to serve our customers better.

Wishing you all the best,

For Bharat Petroleum Corporation Limited,
Antu Joseph
Sr.Engineering Officer, BPCL Ernakulam

Drivers Log
Veeresh Malik
The Edit Team
bluepencil@cybersteering.com

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